Terms and Conditions
Article 1. PURPOSE
These general conditions aim to define between the parties hereinafter referred to, the legal terms of use and purchase of products through the website. www.mtdecoster.com
By parties, it is understood on the one hand Magali & Thibaut DECOSTER, whose registered office is at Château de Candale – 210 Route du Tertre – 33330 Saint Laurent des Combes, registered in the Libourne trade and companies register under number 751 716 309 and bearing the following intra-community VAT number: FR 13 751716309.
Hereinafter referred to as “the seller”
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Any natural person having the status of consumer and making a purchase via the website (www.mtdecoster.com).
Hereinafter referred to as “the buyer” or “the consumer”.
By using this website or prior to any order on it, you acknowledge having read these general conditions and expressly declare that you accept them without reservation.
These Terms may be modified at any time and without notice. It is your responsibility to consult them regularly, as the applicable terms will be those in force at the time of use of the website or when the order is validated.
Article 2. USE OF THE SITE
By using this website and placing orders through it, you agree to:
1. Use this website only to make legally valid inquiries or orders.
2. Not to place any false or fraudulent order. If it can reasonably be considered that an order of this nature has been placed, we will be entitled to cancel it and inform the relevant authorities.
3. Provide us with a correct and accurate email address, postal address and/or other contact information. You also authorize us to use this data so that we can contact you if necessary.
By placing an order on this website, you affirm that you are over 18 years of age and have the legal capacity to enter into contracts.
Article 3. AVAILABILITY OF PRODUCTS
All purchases of products are therefore subject to their availability in stock. Failing this, the seller will inform the consumer.
The products presented are photographed and are presented with the greatest possible accuracy. However, the colors may vary slightly compared to the screen and its brightness. The browser used may also not respect reality. However, if errors or omissions may have occurred concerning this presentation, the seller cannot be held responsible.
Article 4. AVAILABILITY OF SERVICES
The items for sale on this website are only available for delivery in mainland France.
Article 5. VALIDITY OF OFFERS AND PRICES
The validity of the offer depends on the products presented on the site (www.mtdecoster.com) as well as their availability in stock. In the event of unavailability of the product, the seller undertakes, as far as possible, to notify you before validating your payment. Failing this, if payment has already been made, we will reimburse you for all amounts paid, including any delivery costs as soon as possible, using the same payment method as you used during the transaction. In all cases, this reimbursement will not result in any costs for you.
Prices are all indicated in Euros including VAT. Products will be invoiced on the basis of the rates in effect at the time the orders are recorded. In addition, the seller reserves the right to modify its prices at any time, it being understood, however, that the price appearing on the online store on the day of the order will be the only one applicable to the Consumer.
Article 6. FORMATION OF THE CONTRACT
To place an order, you will need to follow the online purchasing procedure and click on "Purchase". Please note that by clicking on "Purchase", you acknowledge having read these general terms and conditions of sale and expressly declare that you accept them without reservation. The contract is formed upon the buyer's order, formalized by this click.
You will then receive an email acknowledging receipt of your order (hereinafter the “Order Confirmation”). You will also be informed by email of the actual dispatch of your order.
Article 7. PURCHASE PROCEDURE
The buyer can place his order on the site www.mtdecoster.com as following :
Product choice
Validation of the contents of the basket
Enter your email address. Your order confirmation and parcel dispatch will be sent to this address.
Providing your delivery address and telephone number
Choice of payment method by credit card or Paypal and billing address
Verification of the data communicated and the order, acceptance of the T&Cs and payment
A confirmation email will be sent to you to confirm your payment and the related order.
The consumer may modify his basket and his contact details before validating the payment. The total cost of the contents of the basket is displayed on the order summary page. Only payments in Euros are accepted.
Article 8. REFUSAL TO PROCESS AN ORDER
Although we always make every effort to fulfill all orders, exceptional circumstances may arise that require us to refuse to process an order after we have sent you the Order Confirmation, such as a manufacturing or stock issue, a payment incident or a regulatory issue. We reserve this right at any time. In this case, if payment has already been made, we will refund all amounts paid, including delivery costs as soon as possible, using the same payment method as you used for the transaction. In all cases, this refund will not result in any fees for you.
We reserve the right to withdraw any product from this website at any time and to replace or modify any content or information contained on it.
We will not be liable to you or any third party for our decision to withdraw a product from this Website, to replace or modify any content or information on this Website or for our refusal to process an order, in the cases referred to above, after having sent the Order Confirmation.
Article 9. PAYMENT
The price is payable upon ordering and in one payment. Any attempted fraud, for any amount and whatever its origin, will be subject to criminal prosecution.
Payment method
The payment methods offered are by credit card or via a Paypal account. Regarding payment by credit card, the buyer validates his delivery and billing address as well as the product and the total price. He provides his credit card number associated with the expiration date and the CVX code. The order can then be finalized.
The choice of bank card is protected by the Stripe solution, which uses the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software, and no third party can read it during transport on the network.
Default of payment
The seller reserves the right to refuse to make a delivery or to honor an order from a consumer who has not paid for an order in full.
Verification of payments
By clicking on “Purchase”, you confirm that the bank card belongs to you.
The seller checks all orders that have been validated on its site. These checks aim to protect the seller from abusive practices carried out by fraudsters. Our services may be required to ask you for all the documents necessary to release your order: proof of address or debit in your name, or proof of address in the name of the person indicated for the delivery address, etc. These requests will be made by email.
Credit cards are subject to validity checks and authorisation by the card issuer. If we do not receive the required payment authorisation, we will not be liable for any delay or failure to deliver the products and we will not be able to enter into a contract with you.
Payment security
In order to ensure the security of payments, the site www.mtdecoster.com uses Stripe's secure payment service. This Service integrates, as previously stated, the SSL security standard.
Article 11. DELIVERY
The products sold on the site can only be delivered to your home in mainland France.
Upon withdrawal, you are the owner and responsible for the product. Except in cases of hidden defects or product defects, any damage to the product occurring after the day of withdrawal will be considered as resulting from your own actions and cannot be used against the seller for a refund or exchange request.
Please note:
All products sent by the seller are carefully checked and do not contain any damage so that if your order has arrived damaged and you still collect the product, it will be considered that you accept the package in its condition on the day of collection. Thus, any damage to the product occurring after collection will be unenforceable against the seller and will not be able to found a request for refund or exchange.
Article 12. DELAY, LOSS, DAMAGE
Retard
The seller shall not be liable for any delay in delivery once the package has been deposited at the post office. In this case, you should contact the service of the carrier in question.
As an exception, the seller allows the consumer to cancel the purchase in the event of a delay of more than 30 days.
Loss
In the event of a loss of the package, we undertake, at your convenience, either to reimburse you in full as soon as possible or to send you the same order.
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After processing your request and in the event of proven damage, the seller undertakes to reimburse you or exchange it at their expense as soon as possible.
Article 13. RETURN AND RIGHT OF WITHDRAWAL
The Consumer has 14 clear days from the day of receipt of the product to exercise his right of withdrawal. Within this time limit, the exercise of this right is carried out by informing the seller by email at the following address: contact@mtdecoster.com of your desire to withdraw from the contract by specifying imperatively the reasons for the return as well as the return of the goods in the same condition as on the day of delivery. These two actions must cumulatively be done within 14 clear days from the day of receipt of the product. The exercise of this right allows you to either obtain a refund or make an exchange.
Only so-called standard products (model, color and size presented on the product sheets) offered on the online store may be subject to a request for reimbursement or exchange.
Returned products (product and packaging) must be in their original condition. Upon receipt of the package, the seller will judge compliance with the deadline and the perfect condition of the returned goods. No returns will be accepted if the products have been visibly used or damaged by the buyer. If the return is refused, no refund or exchange may be required and the return of the order will be at the Consumer's expense. The refund will be made within 14 days from receipt of the goods by the seller, of which you will be informed by email.
Article 14. LIABILITY AND APPLICABLE LAW
The seller cannot be held responsible for damages of any kind, whether material, immaterial or physical, which could result from improper use of the products sold. The seller's liability cannot be called into question for simple errors or omissions which could have remained despite all the precautions taken in the presentation of the products.
This contract is subject to French law. Only French courts are competent regardless of the place of delivery and the method of payment accepted.
Complaints or disputes will always be received with attentive goodwill, good faith always being presumed in the person who takes the trouble to present his complaints. In the event of a dispute, the consumer will contact the company as a priority to obtain an amicable solution.